By registering an account, you agree to these terms and to any rules, market-specific conditions, and policies referenced here. You must read them carefully before registration and each bet.

Eligibility and local restrictions

• You must be at least 18 years old and legally capable of entering a binding contract.
• You are responsible for ensuring that betting services are allowed in your location and for any bet you place on an event.
• Access is restricted in states that prohibit online betting for money, including Telangana and Andhra Pradesh, and any state that introduces similar restrictions.
• You confirm you are not a politically exposed person or subject to sanctions preventing lawful use of the services.

Registration and account integrity

• One account per person, household, device, payment instrument, and IP is allowed.
• Provide accurate, current information and keep it updated. Verification checks may include identity, age, address, and payment ownership.
• You are responsible for safeguarding login credentials and for all activity under your account.

Changes to terms

• Melbet may modify these terms to reflect legal, regulatory, or operational changes.
• Updated terms take effect upon publication. Continued use of the services after changes means you accept the revised terms.

Proper platform use

• You must not use bots, scripts, scraping tools, or any method that unfairly manipulates odds, bonuses, or the outcome of a bet.
• Collusion, arbitrage abusing pricing errors, multi-accounting, and chargeback abuse are prohibited.
• You must not post unlawful, infringing, or offensive content.

Content and intellectual property

• All content, data, markets, statistics, and odds are protected by intellectual property laws.
• You may use the services for personal, non-commercial purposes only. Copying, redistributing, or framing content is not allowed.

Bonuses and promotions

• Any bonus or free bet is subject to specific terms presented at the time of offer, including wagering requirements, expiry, market exclusions, and maximum winnings.
• Bonus abuse, including risk-free hedging or using multiple accounts, may result in cancellation of bonuses and account action.

Suspension and termination

• We may suspend or close an account to protect users, meet legal obligations, or address policy breaches.
• We may void bets or restrict services if verification fails or misuse is detected.

Liability

• We provide the services on a reasonable-efforts basis and do not guarantee uninterrupted access.
• For any settled bet affected by error, our total liability will not exceed the stake on that bet or the account balance, whichever is lower, subject to applicable law.
• Nothing in these terms limits statutory rights that cannot be limited by contract.

The following general rules apply to all bets unless market-specific rules state otherwise. You should read the market rules shown in the bet slip before confirmation.

Eligibility to place a bet

• You must have a verified account, adequate cleared funds, and be located in a place where betting is legal and allowed on the selected event.
• We may use location checks and other controls before accepting bets.

Bet acceptance and confirmation

• A bet is accepted only when our server records it and a confirmation ID appears in your account history.
• Pending or queued selections are not confirmed. Once accepted, a bet cannot be cancelled by you.
• If a market closes early or an event status changes, bets placed after the official deadline will be void.

Stake limits and payout limits

• Minimum and maximum stake amounts depend on the market, odds, and your account status; they are shown in the bet slip.
• We may apply payout caps per bet, per market, or per day. Limits are displayed where applicable.

Odds, settlement, and results

• Bets settle at the odds shown and accepted in the bet confirmation.
• Settlement is based on official results from the event’s governing body or recognised data sources.
• If an event is postponed, abandoned, or rescheduled, settlement follows the market note displayed at placement; affected bets may be void if the outcome cannot be determined.

In-play betting

• In-play odds and bet availability can change rapidly. Delays in data transmission may occur.
• Where a material event occurs before acceptance, we may void or adjust the bet according to the relevant rule.

Palpable errors and corrections

• If an obvious error occurs in odds, participant, market, or settlement, we may void the bet or correct the price to the fair market odds available at the time of placement.

Restrictions and prohibited activity

• Use of insider information, syndicate betting, and placing bets on behalf of another person are prohibited.
• We may restrict markets or events, suspend betting, or limit stakes to manage risk and maintain integrity.

Free bets and tokens

• Returns from a free bet usually exclude the stake amount and may carry wagering requirements or market exclusions.
• Expiry and any bonus conditions appear in the offer details.

Void, cancellation, and refunds

• If a bet is void, the stake is returned to your account balance.
• Where partial voiding applies to a multiple, the affected leg settles at odds of 1.00 and the remainder stands.

These rules govern deposits and withdrawals for your account in India. Always read the limits and fees shown on the payments page before confirming a transaction.

Deposits

• Available methods are shown in your account and may include UPI, netbanking, IMPS, cards, or approved wallets processed by regulated payment partners.
• Minimum and maximum amounts depend on the method and your verification status; limits appear before you confirm.
• Third-party payments are not allowed. The payment method must be in your name.
• We credit deposits once the payment provider confirms receipt; occasional delays may occur.

Withdrawals

• We may require successful KYC before any withdrawal, including proof of identity, address, and ownership of the payment method.
• Where possible, withdrawals are paid to the same method used for deposit. Alternative methods may be offered if the original does not support payouts.
• Processing times depend on the method and checks; we aim to review requests promptly during business hours.
• We may request additional verification for security or AML reasons.

Fees and charges

• We do not normally charge a platform fee; third-party or banking fees may apply.
• Repeated withdrawals without betting activity may attract a processing fee to cover payment costs, as shown before confirmation.

Currency and reconciliation

• Your account for India is typically set in INR. If a transaction involves currency conversion, the rate and any fee are shown by the payment provider.

Restrictions and cancellations

• We may decline, reverse, or hold transactions to comply with legal, AML, or risk controls.
• A withdrawal can be cancelled by you only while it is pending and before processing starts.
• Chargebacks are treated as a breach; we may recover costs, restrict services, and report the incident.

Betting should remain entertainment. You control how you use the services and the size of your bets.

Control tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly caps in your account.
• Reality checks: receive session reminders at intervals you choose.
• Time-out: take a short break from 24 hours up to several weeks.
• Self-exclusion: block access for a minimum period; all pending bonuses are removed and unsettled bets may be void where required.

Practical guidance

• Bet only what you can afford to lose and avoid chasing losses.
• Track time and spend. Do not bet under stress or influence.
• Keep betting separate from personal or business finances.

Support and help in India

• Tele-MANAS (India mental health helpline): 14416 or 1-800-91-4416.
• Gambling Therapy: online support and app-based counselling.
• Gamblers Anonymous: peer support; see the global website for meetings available in India.

To activate any limit or self-exclusion, use the responsible gaming section in your account or contact Support. We may apply cooling-off measures where risk is identified.

We implement anti-money laundering and counter-terrorist financing controls consistent with applicable laws in our licensing jurisdiction and recognised international standards. These measures also support India-focused risk management.

KYC identity verification

• We may request government-issued photo ID, proof of address, and payment method ownership documents.
• Additional checks can include source-of-funds or source-of-wealth information when activity exceeds normal patterns.

Transaction monitoring

• We monitor deposits, withdrawals, bonuses, and bet patterns to identify unusual activity, rapid cycles, or use of third-party accounts.
• We may impose limits, delay processing, or require clarification to complete reviews.

Prohibited activity

• Using another person’s payment method or accepting funds for others is not allowed.
• Structuring transactions to avoid limits, using anonymising services, or attempting to bypass location controls is prohibited.
• Consequences

Consequences

• Where we suspect AML/CFT breaches, we may suspend or restrict the account, freeze funds, void unsettled bets, and decline transactions.
• We may file reports with competent authorities as required by law and our policies.

We respect your privacy and handle personal data in line with the Digital Personal Data Protection Act, 2023, and other applicable laws. The following explains what we collect, how we use it, and your rights.

Data we collect

• Identity and contact: name, date of birth, email, phone.
• Verification: ID details, address proofs, and information required for KYC.
• Account and usage: registration data, login logs, device identifiers, IP, location checks, preferences, bonuses eligibility, and communication records.
• Financial and transactional: deposits, withdrawals, bet history, payment method details (tokenised where supported).
• Cookies and similar technologies: analytics, security, and personalisation.

How we use data

• Provide services, operate your account, and settle bets.
• Perform KYC/AML checks and responsible gaming measures.
• Improve reliability, odds integrity, and user experience.
• Communicate about account, compliance notices, and—where you consent—marketing of products and bonuses.

Sharing and transfers

• Service providers: payments, verification, analytics, and security vendors under contract.
• Affiliates and group entities for operations and compliance.
• Regulators and law enforcement when required by law or to protect legal rights.
• Cross-border transfers occur under appropriate safeguards.

Your rights (India)

• Access: request a summary of personal data we hold.
• Correction and erasure: update inaccurate data or request deletion where legally permissible.
• Consent withdrawal: manage marketing choices at any time.
• Grievance: raise a complaint through the in-app help centre or the contact page; we will respond within a reasonable time.

Retention and security

• We retain data for as long as necessary for legal, tax, and AML purposes, including a period after account closure.
• We apply encryption and access controls to protect data. See the Security section for details.

Cookies

• You can manage cookie preferences in your browser or account settings. Some cookies are essential for the services to function.

We apply technical and organisational measures to protect your account, bets, and transactions.

Technical safeguards

• TLS encryption protects data in transit; sensitive records are encrypted at rest.
• Hashing and key management reduce exposure of authentication data.
• Continuous monitoring detects unusual login or betting behaviour.

Account protection

• Strong password requirements and optional two-factor authentication are available in your account settings.
• Automatic session timeouts and device checks help prevent unauthorised use.

Your responsibilities

• Keep your password confidential and use unique credentials.
• Enable two-factor authentication, keep devices updated, and log out on shared devices.

Incident handling

• We investigate suspected breaches and take steps to contain risk.
• Where required by law, we will notify you and relevant authorities about data incidents affecting your rights.