Responsible Gaming
Responsible gaming is central to how Melbet operates in India. Gambling should be fun and safe, not a way to make income. You can control your play using tools such as deposit limits, time reminders, cool-off periods, and self-exclusion. Our policy aims to protect you and prevent harm. If playing stops being enjoyable, help and support are available.
Basic Principles of Responsible Gaming
Gambling always carries the risk of losing money. Plan your play so your finances and emotions stay protected.
- Play only if you are 18+ and it is legal in your state.
- Decide a budget you can afford to lose before you start.
- Set daily, weekly, or monthly deposit limits in your account.
- Use time limits and reality checks to keep sessions short.
- Never chase losses; stop when you hit your limit.
- Keep betting funds separate from rent, bills, and savings.
- Avoid playing when stressed, tired, or under the influence.
- Take regular breaks and days off from betting.
- Protect minors; do not share devices or passwords.
- On Melbet, you can request a cool-off or self-exclusion at any time.
How to Recognize Betting Addiction?
Problem gambling can affect anyone. It is a serious condition, so watch for early signs and act quickly.
- Spending more than you can afford or breaking your limits.
- Needing to bet larger amounts to feel the same thrill.
- Chasing losses after a bad session.
- Hiding play from family or friends.
- Borrowing money or selling items to fund betting.
- Missing work, studies, or social plans due to gambling.
- Feeling restless, irritable, or low when not playing.
- Using betting to escape stress, anxiety, or sadness.
- Repeated failed attempts to cut down or stop.
- Thinking about betting most of the day.
How to Deal with Betting Addiction?
If you are worried about your play, take immediate steps to regain control.
- Set or lower deposit, loss, and wager limits in your account.
- Turn on session time reminders and reality checks.
- Apply a 24-hour to 30-day cool-off to pause play.
- Request self-exclusion for a longer period; Melbet will block access.
- Remove saved payment methods and set a hard budget.
- Do not chase losses; log out and review your limits.
- Avoid alcohol or drugs before and during play.
- Use device blocking software such as BetBlocker or Gamban.
- Ask a trusted person to hold your betting funds or cards.
- Seek professional support through the helplines below.
Resources for Getting Help
Confidential help is available in India and online. Speak to trained counsellors and use free support services.
- Tele-MANAS (MoHFW): 24×7 mental health helpline 14416 or 1-800-91-4416 | https://telemanas.mohfw.gov.in/
- iCALL (TISS): https://icallhelpline.org/ | +91 9152987821 | [email protected]
- AASRA: http://www.aasra.info/ | 24×7: +91 9820466726
- NIMHANS National Helpline: 080-46110007 | https://nimhans.ac.in/
- Gambling Therapy: https://www.gamblingtherapy.org/ | Free global online support and app
- Gamblers Anonymous: https://www.gamblersanonymous.org/ga/ | Peer support meetings online
Customer Support
If you think you are at risk or need account restrictions, you can contact Melbet support. The team can help apply limits, time-outs, or self-exclusion and share useful resources.
- Live Chat: available 24×7 in the Help section after you sign in.
- Email Support: [email protected]
- Help Centre Form: submit a request from the Help/Contact page on site or app.
- Account Controls: set limits, cool-off, or self-exclusion in your profile; ask support to confirm if needed.
- If you have no access to your account: email Support with your registered details to verify your identity.