Melbet Rules and Regulations in Bangladesh

Please read these general terms before registration and use of the services. By creating an account and placing a bet, you confirm you understand the legal framework, your rights, and your responsibilities as a user in Bangladesh.

• Acceptance of terms
  • Using the platform means you agree to these terms, the privacy policy, general betting rules, and any bonus rules.
  • The company may revise terms at any time; material changes will take effect after publication on the site or app.
• Eligibility and local law
  • You must be 18 or older and capable under applicable law to enter a binding agreement.
  • Access is not allowed where betting is prohibited by law. You are responsible for ensuring betting is legal in your location.
• Registration and account integrity
  • One account per person; duplicate accounts may be closed and bets voided.
  • Provide accurate information during registration and keep credentials secure.
  • The company may require identity checks before enabling services or withdrawals.
• Proper use of services
  • Do not misuse the site, manipulate odds, exploit technical issues, or engage in fraud, collusion, or arbitrage prohibited by policy.
  • Automated scripts, bots, and any unauthorised access are forbidden.
• Content and intellectual property
  • Site content, odds displays, data feeds, and software are protected. You may use them for personal, non-commercial purposes only.
  • Copying, redistributing, or modifying content without consent is not allowed.
• Bonuses and promotions
  • Bonuses are subject to specific terms, wagering requirements, expiry, and event restrictions. Read the relevant rules before accepting any bonus.
• Suspension, closure, and compliance
  • Accounts may be suspended or closed for violations, non-compliance, or requests from competent authorities.
  • Funds may be held pending verification where legal obligations apply.
• Liability limitations
  • The platform is provided on an “as available” basis. Service interruptions, errors in data feeds, or event cancellations can occur.
  • To the extent permitted by law, indirect or consequential losses are excluded. Nothing limits statutory consumer rights.
• Governing law and disputes
  • Services are provided from an offshore jurisdiction. Disputes are handled under the operator’s governing law, subject to mandatory consumer protections where applicable.
  • Contact support first; unresolved disputes may be escalated to an independent body if available.

These general rules apply to all bets placed after registration and account verification. Any special market rule or event-specific condition takes precedence over the general rules where stated on the market page.

• Eligibility to place bets
  • Bets may be placed only by verified users aged 18 or older.
  • You must be legally allowed to participate in betting under Bangladesh law and the law of your location.
• Bet acceptance and settlement
  • A bet is accepted when confirmed in the bet slip and appears in your account history.
  • Markets are settled based on official results from the event’s governing body or reliable data providers.
  • If an evident pricing or odds error occurs, the company may void or correct the affected bets.
• Minimum and maximum stakes
  • Minimum and maximum stakes vary by market, odds, sport, and account status. Limits are shown on the bet slip.
  • The company may adjust limits or restrict markets without prior notice.
• Odds, results, and corrections
  • Pre-match and live odds can change at any time before acceptance of your bet.
  • If an event is postponed, abandoned, or not played to completion, settlement follows the specific sport rules published on the site.
  • Obvious settlement mistakes may be corrected to reflect the accurate outcome.
• Cancellations and voids
  • Bets may be voided for prohibited play, rule breaches, erroneous markets, or where an event is invalid under published rules.
  • If a selection is void, that part of a multiple reverts to odds of 1.00 and the remainder stands.
• Restrictions on markets and users
  • The company may limit the number of bets, restrict cash out, or refuse service to protect integrity.
  • Self-excluded users cannot place bets while limits or exclusions are active.
• Bonuses and free bets
  • Free bets or bonus stakes do not return the stake unless stated otherwise.
  • Winnings from bonuses may be subject to wagering before withdrawal.

These rules govern deposits, withdrawals, and related account operations for Bangladesh users. Melbet may request verification before processing financial transactions to comply with KYC and AML controls.

• Funding your account
  • Available deposit methods depend on your location and provider availability. Options may include cards, bank transfer, e-wallets, or local payment services where supported.
  • Minimum and maximum deposit limits, along with any fees, are shown in the cashier and may change.
  • Deposits must originate from a payment source held in your name.
• Withdrawals
  • Withdrawals are processed to the same method used for deposit where possible, or to a verified alternative in your name.
  • Standard processing times vary by method; additional time may be needed for reviews or bank handling.
  • The company may split large withdrawals into tranches to meet security and provider requirements.
• Verification (KYC) and AML
  • You may be asked to submit identity, address, and payment method documents.
  • Source of funds or source of wealth evidence may be required for higher thresholds or risk-based reviews.
  • Transactions can be delayed or declined if verification is incomplete or if legal checks are required.
• Fees, limits, and currency
  • Any fees, exchange rates, or limits are displayed at the point of transaction.
  • Currency conversion is performed by the payment provider or the platform at the prevailing rate.
• Transaction restrictions
  • The company may block or reverse deposits and withdrawals suspected to be fraudulent or to breach AML policy.
  • Third-party payments are not allowed; corporate or shared accounts are prohibited unless approved.
• Cancellations and chargebacks
  • The platform may cancel transactions that violate terms or the law. Chargebacks may lead to account restrictions and recovery of costs.

Gambling should be recreational. Read and use the available tools to manage your betting, protect your account, and reduce risk.

• Control tools
  • Deposit limits: set daily, weekly, or monthly limits on your account.
  • Loss limits and stake caps: control total losses or per-bet stakes.
  • Reality checks: on-screen reminders at set intervals during betting sessions.
  • Time-out: short cooling-off periods preventing new bets.
  • Self-exclusion: long-term blocks; you will not be able to access services or bonuses during exclusion.
• Safe use guidelines
  • Do not chase losses; set a budget before you bet.
  • Keep betting separate from essential expenses and obligations.
  • Monitor time and spend using account history and limit tools.
• Support and help
  • Gambling Therapy: online support and resources (global).
  • Gamblers Anonymous: peer support meetings and materials (global).
  • If you are in Bangladesh, consult licensed mental health services or your physician for local referrals.

Melbet applies risk-based measures to prevent money laundering and terrorism financing, in line with applicable international standards and the operator’s licensing conditions.

• KYC obligations
  • Identity, age, and address verification may be required before deposits, bets, bonuses, or withdrawals.
  • Additional documents may be requested to confirm payment ownership and source of funds.
• Monitoring and detection
  • Transactions are monitored to identify unusual patterns, rapid in-and-out transfers, or structured activity designed to evade thresholds.
  • The platform may request clarifications, suspend activity, or decline transactions pending review.
• Reporting and actions
  • Suspicious activity may be reported to competent authorities as allowed by law.
  • Possible consequences include account restrictions, frozen balances, voided bets, bonus removal, and closure.
• User responsibilities
  • Use only lawful funds and your own payment instruments.
  • Do not facilitate third-party deposits, transfers, or any activity intended to disguise the origin of funds.

This policy explains how personal data is collected and used for registration, account servicing, betting operations, payments, and support. Melbet processes information in line with applicable data protection laws and contractual needs.

• Data collected
  • Identity and contact details, date of birth, and verification documents.
  • Account and usage data, device identifiers, IP address, and log files.
  • Payment details, transaction history, and anti-fraud signals.
  • Preferences, communication records, and responses to responsible gambling tools.
• Purposes of processing
  • Provide services, settle bets, manage bonuses, and maintain your account.
  • Prevent fraud, meet legal and AML duties, and ensure platform security.
  • Customer support, service improvements, and regulatory reporting where required.
• Sharing and transfers
  • Data may be shared with payment providers, KYC vendors, risk tools, and regulators when legally required.
  • Cross-border transfers may occur; safeguards are applied according to applicable law and contractual measures.
• Retention
  • Personal data is retained only as long as needed for legal, regulatory, and operational purposes, then securely deleted or anonymised.
• Your rights
  • Subject to law, you may request access, correction, deletion, restriction, or portability of your data, and object to certain processing.
  • You can withdraw consent where processing is based on consent, without affecting prior lawful use.
  • To exercise rights, contact support and complete any required verification.

The platform uses technical and organisational measures to secure accounts, transactions, and personal data. Melbet regularly reviews controls to address new risks and maintain service integrity.

• Technical protections
  • Transport-layer encryption to protect data in transit.
  • Hashing and segmentation for sensitive records where applicable.
  • DDoS protection, firewalls, and intrusion detection systems.
• Account protections
  • Two-factor authentication (2FA) is supported; enable it to reduce unauthorised access risk.
  • Strong password requirements and automatic session timeouts.
  • Continuous monitoring for unusual login or betting activity.
• User responsibilities
  • Keep credentials private, enable 2FA, and log out from shared devices.
  • Notify support immediately if you suspect unauthorised use of your account.